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Council Tax

Please enter your Council Tax reference number. You can find this on your bill, it’s an 8 digit number beginning with 4 or 5.

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Allotments (Non Invoiced)

New tenants: -

When asked for a reference number please enter your allotment site name, plot number and surname. For example ChannelP...

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BID City Centre Company

Please enter your business rates account number, which is 8 digits long starting with a 7. This can be found on your bill.

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BID Plymouth Waterfront

Please enter your Waterfront BID account reference number (this can be found on your Business Improvement District Levy bill).

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The Box Image & Film EU&World

Please use the reference number with a prefix of EIR. Email the receipt number to [email protected]

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The Box Image & Film UK

Please use the reference number with a prefix of EIR. Email the receipt number to [email protected]

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Building Control

Please enter your Building Control application reference. For example: 20/00000/DEXFP

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Business Rates (NNDR)

Please enter your business rates account number, which is 8 digits long starting with a 7. This can be found on your bill.

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Celebrating Excellence

Please enter your service name or name of care home as a reference.

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Environmental Info Request

Please enter the 6 digit number you have been given.

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Flood Defence Consent Permits

Your reference number should be in the format EDGXX/003/XXX
For example: EDG21/003/001

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General Income

Please enter your invoice number.

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HB Overpayments

Please enter your Invoice Reference beginning with a 9 e.g. 91234567

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Library Market Days – Zone 1

When asked for a reference number please enter the first word/part of your business name, branch code, and surname. For example CreationsPSK...

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Library Market Days – Zone 2

When asked for a reference number please enter the first word/part of your business name, branch code, and surname. For example CreationsPSK...

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Lord Mayors Charity

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Music Set Hire

For your reference, please enter the first four digits of your surname followed by two digits of the payment amount, e.g. NORM25

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Planning

Please enter your planning application reference number. If your payment is not related to a planning application enter N/A as the reference...

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Poole Farm (Education/Visits)

For the reference please use the school name, teacher name and year group.

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Poole Farm Produce(Meat/Honey)

For the reference please list the items you have purchased, the quantity and your name. For example: 6 x sausages, 2 x chops D Smith.

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Poole Farm (Timber and Wood)

Please use timber and wood to pay for wood for construction rather than wood for fuel. For the reference please enter your name and the numb...

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Poole Farm (Venue Hire)

For the reference please use your business or surname, then the name of the space you are hiring.

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Poole Farm (Wood for Fuel)

Please use this option to pay for wood for fuel rather than wood for construction. For the reference please enter your name and the number o...

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Residents Parking Permits

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Sports Development (Activity)

For the reference please use your name and the activity you are paying for. For example: D Jones – Bike and Baby

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Sports Development (Workshop)

For the reference please use your name and the course/workshop you are paying for. For example: D Jones – Safeguarding

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Street Naming & Numbering

Please use the reference number that starts with PN and then four numbers. For example: PN1234

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Street Works FPN

For the reference please use the permit reference number the Fixed Penalty Notice is associated with. Do not use for parking fines or enviro...

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