Web accessibility statement

Accessibility statement for CivicaPay eStore2

This accessibility statement applies to CivicaPay eStore2, http://civicaepay.co.uk

This website is run by Civica UK Limited on behalf of customer name. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 400% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email email address
  • call phone number
  • add any other contact details

We’ll consider your request and get back to you in number days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

provide both details of how to report these issues to your organisation, and contact details for the unit or person responsible for dealing with these reports

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) .

Technical information about this website’s accessibility

Civica is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Civica have provided the eStore product to multiple local authorities and other organisations within the UK. The product may be reskinned to match the brand of the local authority or organisation. The base product has been audited against WCAG 2.1 AA, and therefore for any other non-compliances not listed below, such as site content, branding, colour and typography, or anything difficult to perceive, please contact the relevant local authority or organisation through their website.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Autocomplete is not defined for personal information fields. This does not comply with WCAG 2.1 success criterion 1.3.5 - Identify Input Purpose (WCAG2.1) (AA). We plan to resolve this adding auto complete attributes for all personal information fields for this website by December 2020.

Disproportionate burden

Not applicable

Preparation of this accessibility statement

This statement was prepared on 19th August 2020. It was last reviewed on 19th August 2020.

This website was last tested on 19th August 2020. The test was carried out by Civica UK Ltd.

We used the Website Accessibility Conformance Evaluation Methodology to decide on a sample of pages to test.

We made sure to audit a variety of components across our website that included the main user journeys of the system. We functionally tested these components and pages with a variety of methods, automatic testing, human evaluation and using assistive technology.