Web accessibility statement
Accessibility statement for CivicaPay eStore2
This accessibility statement applies to CivicaPay eStore2, https://www.civicaepay.co.uk/ReadingEstore/estore/default/Catalog/Index
This website is run by Civica UK Limited on behalf of Reading Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Change colours, contrast levels and fonts
- Zoom in up to 400% without the text spilling off the screen
- Navigate most of the website using just a keyboard
- Navigate most of the website using speech recognition software
- Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email CivicaIconSupport@reading.gov.uk
- call 0118 937 3787
- Or in writing to Reading Borough Council, Civic Offices, Bridge Street, Reading, RG1 2LU
We’ll consider your request and get back to you in 10 days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:
CivicaIconSupport@reading.gov.uk giving details of the issue encountered - including the date and time of the issue, and details of the browser version being use
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) .
Technical information about this website’s accessibility
Civica is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Civica have provided the eStore product to multiple local authorities and other organisations within the UK. The product may be reskinned to match the brand of the local authority or organisation. The base product has been audited against WCAG 2.1 AA, and therefore for any other non-compliances not listed below, such as site content, branding, colour and typography, or anything difficult to perceive, please contact the relevant local authority or organisation through their website.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Autocomplete is not defined for personal information fields. This does not comply with WCAG 2.1 success criterion 1.3.5 - Identify Input Purpose (WCAG2.1) (AA). We plan to resolve this adding auto complete attributes for all personal information fields for this website by December 2020.
Disproportionate burden
Not applicable
Preparation of this accessibility statement
This statement was prepared on 27th October 2020. It was last reviewed on 27th October 2020.
This website was last tested on 27th October 2020. The test was carried out by Reading Borough Council
We used the Website Accessibility Conformance Evaluation Methodology to decide on a sample of pages to test.
We made sure to audit a variety of components across our website that included the main user journeys of the system. We functionally tested these components and pages with a variety of methods, automatic testing, human evaluation and using assistive technology.